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Bài giảng Quản trị công: Chapter 8 - PGS.TS. Sử Đình Thành
Chapter 8 - Quality management. In this chapter, students will be able to: To be aware of the differences of quality management in the public and private sectors, to understand the key issues associated with quality measurement in the public sector, to be aware of the major quality assessment instruments used in the public sector, to understand the key obstacles to and success factors in quality improvement in the public sector, to understand...
26 p fbu 18/04/2016 168 2
Từ khóa: Quản trị công, Bài giảng Quản trị công, Public management, Public policy, Public governance, Quality management
When you finish this chapter, you should: Understand how information technology is speeding up feedback for better implementation and control, know why effective implementation is critical to customer satisfaction and profits, know how total quality management can improve implementation including implementation of service quality,...
8 p fbu 23/02/2016 196 2
Từ khóa: Basic Marketing, Lecture Basic Marketing, Marketing strategy, Controlling marketing plans, Total quality management, Marketing management process
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